Privacy Policy

Cotrip Co Ltd (“Ko-trip”, “we”, “us”, or “our”) operates the AI Interpreter real-time translation service at video.aionphone.com. This Privacy Policy explains how we collect, use, and protect information about you when you use our service.

By using AI Interpreter, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you sign up as a host, we collect your email address and any profile information you provide during registration, including your name and email address. We do not store passwords — authentication is handled securely by our identity provider.

Session Data

When you start or join a session we collect:

• Your display name (entered by you before joining)
• Your chosen language preference for the session
• Session identifiers (the room name, derived from your email and a random suffix)
• Participant connection metadata (join/leave times) for operational purposes

Audio Data

Your audio is transmitted in real time over encrypted connections for the purpose of translation. Audio is processed transiently by our AI translation pipeline. We do not permanently store audio recordings of your calls. Audio data exists only for the duration of live processing and is not retained after your session ends.

Technical Data

We may collect standard technical data including IP addresses, browser type, device information, and usage logs for operational and security purposes. This data is used to maintain service reliability and to detect abuse.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the AI Interpreter translation service
• Authenticate you and manage your account
• Process real-time audio translation during active sessions
• Generate and manage session invite links
• Maintain service security and detect fraudulent or abusive activity
• Respond to your support enquiries
• Improve and develop the service

We do not sell your personal information to third parties. We do not use your audio content for advertising purposes.

3. Third-Party Service Providers

AI Interpreter relies on third-party infrastructure and service providers to deliver core functionality, including secure authentication, real-time audio transport, and AI translation processing. These providers process data on our behalf and are contractually obligated to protect your information. We do not share your personal data with third parties for their own marketing or advertising purposes.

4. Cookies and Local Storage

AI Interpreter uses browser sessionStorage (not persistent cookies) to remember your display name and language preference within a single browser session. This data is cleared automatically when you close your browser tab.

Our authentication system may set cookies strictly necessary for maintaining your signed-in session. These are essential for the service to function and cannot be disabled while using the service.

We do not use third-party advertising cookies or tracking pixels.

5. Data Retention

Audio: Not retained. Processed transiently in real time and discarded after translation.

Account information: Retained for as long as your account is active. You may request deletion of your account by contacting us at team@ko-trip.com.

Session metadata: Retained for a limited period for operational and security purposes, then deleted.

Technical logs: Retained for a limited period (typically up to 90 days) for security and debugging, then deleted.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing of your data
• Data portability (receive your data in a machine-readable format)

To exercise any of these rights, please contact us at team@ko-trip.com. We will respond within a reasonable timeframe.

7. Children’s Privacy

AI Interpreter is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

8. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All audio data is transmitted over encrypted connections. Account access is protected by industry-standard authentication practices.

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we take your privacy seriously and work continuously to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page. Your continued use of the service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at: