Privacy Policy

1. Introduction

Welcome to Ko-trip AI Interpreter. This Privacy Policy explains how Cotrip Co Ltd(“Ko-trip”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use the AI Interpreter platform (“Service”).

We are committed to protecting your privacy and handling your data with transparency and care. By using our Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

2a. Information You Provide

• Account information: Name, email address, and password when you register.
• Profile data: Any optional profile information you choose to add.
• Communications: Messages or inquiries you send to our support team.

2b. Information Collected Automatically

• Usage data: How you interact with the Service (pages visited, features used, session duration).
• Device information: Browser type, operating system, IP address, and device identifiers.
• Log data: Server logs including access times, errors, and performance metrics.
• Cookies & similar technologies: Session tokens and functional cookies necessary for the Service to operate.

2c. Audio & Session Data

• Audio is processed in real time for translation purposes.
• We do not permanently store session audio unless you explicitly enable a recording feature.
• Translation outputs may be temporarily cached to improve latency and are deleted after your session ends.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Authenticate your identity and manage your account.
• Process audio in real time to deliver live translation.
• Improve, personalize, and expand our Service.
• Communicate with you about updates, security alerts, and support.
• Detect, prevent, and address technical issues and abuse.
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data include:

• Contract performance: To provide you with the Service you signed up for.
• Legitimate interests: To improve the Service, ensure security, and prevent fraud.
• Consent: Where you have explicitly agreed to specific processing activities.
• Legal obligation: Where we are required by law to process your data.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Trusted third parties who help operate the Service (e.g., Clerk for authentication, LiveKit for real-time communications, AI translation API providers). These parties are bound by confidentiality agreements and may only use your data to perform services on our behalf.
• Legal authorities: When required by law, court order, or to protect the rights, property, or safety of Ko-trip, our users, or others.
• Business transfers: In connection with any merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us at team@kotrip.com.

Session audio and temporary translation data are automatically deleted at the end of each session. Log data is retained for up to 90 days for security and diagnostic purposes.

7. Cookies

We use strictly necessary cookies and session tokens to operate the Service (e.g., to keep you signed in). We do not use advertising or tracking cookies. You can manage cookies through your browser settings, though disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorized access.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (“right to be forgotten”).
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain types of processing.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at team@kotrip.com. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When transferring data internationally, we implement appropriate safeguards such as standard contractual clauses to ensure your data is protected.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the “Last updated” date and, where appropriate, by sending you an email or displaying a notice within the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: